Microsoft has launched a set of AI features for Dynamics 365 Customer Services software in a bid to compete with the market leader Salesforce. The new Dynamics 365 AI features are a clear competition to Salesforce that has its own AI features for its services. Both the applications deliver out-of-the-box insights by unifying the data…
Microsoft has launched a set of AI features for Dynamics 365 Customer Services software in a bid to compete with the market leader Salesforce. The new Dynamics 365 AI features are a clear competition to Salesforce that has its own AI features for its services. Both the applications deliver out-of-the-box insights by unifying the data…
Dilemma can engulf you when you are surrounded by too many options, but you need to react quickly and decide how to tackle such situations. Similarly, you may feel overwhelmed when looking at all the choices that are available for CRM software. In order to make the most of your investment, it is critical you…
Dilemma can engulf you when you are surrounded by too many options, but you need to react quickly and decide how to tackle such situations. Similarly, you may feel overwhelmed when looking at all the choices that are available for CRM software. In order to make the most of your investment, it is critical you…
If you are reading this article, you are probably already planning to migrate your Salesforce instance to Lightning Experience or considering it. Either way, this article should help identify appropriate activities and help provide a checklist of things to expect and plan for. 1. PREPARE (a). Run Salesforce assessment tools Lightning Experience Migration Assistant: Lightning…
4P Strategy to Successful Salesforce lightning experience migration
If you are reading this article, you are probably already planning to migrate your Salesforce instance to Lightning Experience or considering it. Either way, this article should help identify appropriate activities and help provide a checklist of things to expect and plan for. 1. PREPARE (a). Run Salesforce assessment tools Lightning Experience Migration Assistant: Lightning…
What are the Benefits of Microsoft Dynamics 365? Dynamics 365 is the only cloud-based solution that offers all that is needed for CRM and ERP, in one place. It is the only process that unifies the theme in all the CRM apps, which helps in implementing a more streamlined sales process, integrating marketing, field services,…
What are the Benefits of Microsoft Dynamics 365? Dynamics 365 is the only cloud-based solution that offers all that is needed for CRM and ERP, in one place. It is the only process that unifies the theme in all the CRM apps, which helps in implementing a more streamlined sales process, integrating marketing, field services,…
There was a time when social media was purely limited to text. However, as time passed on, social media evolved into a medium that was more dependent on visuals than just plain old text. There’s nothing surprising about that. After all, that’s what technological tools do – they evolve to offer better capabilities. When images…
A brief look at Salesforce’s Einstein vision for social studio
There was a time when social media was purely limited to text. However, as time passed on, social media evolved into a medium that was more dependent on visuals than just plain old text. There’s nothing surprising about that. After all, that’s what technological tools do – they evolve to offer better capabilities. When images…
When it comes to sales management, you’re likely to come across two kinds of managers. The first one notices when the markets are declining and decides to focus on that over everything else. In this scenario, the only result you can possibly expect is a decline in sales as well. The second type of manager…
When it comes to sales management, you’re likely to come across two kinds of managers. The first one notices when the markets are declining and decides to focus on that over everything else. In this scenario, the only result you can possibly expect is a decline in sales as well. The second type of manager…
What is IOT IOT or Internet of Things is the way of interconnecting physical devices, smart devices and other embedded devices which includes sensor, electronic circuit, software with some network that allows exchange of data between the two. In a nutshell a thing can be represented as any physical entity having some sensors or electronic…
What is IOT IOT or Internet of Things is the way of interconnecting physical devices, smart devices and other embedded devices which includes sensor, electronic circuit, software with some network that allows exchange of data between the two. In a nutshell a thing can be represented as any physical entity having some sensors or electronic…
Hotel’s need for a proper CRM is as important as CRM’s need in any customer-driven industry. Here we look into why that is. It is well-known customer satisfaction plays an extremely important role in any business. It is the customer’s feedback about a product or service that determines its success and translates into profit for…
Hotel’s need for a proper CRM is as important as CRM’s need in any customer-driven industry. Here we look into why that is. It is well-known customer satisfaction plays an extremely important role in any business. It is the customer’s feedback about a product or service that determines its success and translates into profit for…
“The Internet is becoming the town square for the global village of tomorrow”. Bill Gates The term, “IOT” stands for Internet of things. The thin demarcation between living and non-living things is overcome with IOT. It provides data about non-living things with the help of motion sensors RFID tags and QR Codes etc. Internet of…
IOT and CRM will drive your customer service to the future
“The Internet is becoming the town square for the global village of tomorrow”. Bill Gates The term, “IOT” stands for Internet of things. The thin demarcation between living and non-living things is overcome with IOT. It provides data about non-living things with the help of motion sensors RFID tags and QR Codes etc. Internet of…
The high-end information highway we know as the internet opened new avenues to digitally connect with customers. Microsoft social engagement is a robust and effective method to connect with customer data in a rapid way and form engaging connections with the customer. While the feature Microsoft Social Engagement has been discontinued, Dynamics 365 has replaced…
The high-end information highway we know as the internet opened new avenues to digitally connect with customers. Microsoft social engagement is a robust and effective method to connect with customer data in a rapid way and form engaging connections with the customer. While the feature Microsoft Social Engagement has been discontinued, Dynamics 365 has replaced…
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