Dynamics 365 & Customer Service

Increase customer loyalty, retention rate, and ultimately company revenue with D365 for customer service.

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Microsoft Dynamics 365 for Customer Service

Every interaction matters in customer service. We help brands build advocacy and loyalty by creating effortless service experiences. Dynamics 365 for Customer Service allows your company to create customer’s trust, loyalty, and insight. Turn easy interactions into life-long relationships by providing seamless service to your customers.

Customer Service provides several features and tools that organizations will use to manage the services they supply to customers. It offers you an entire 360-degree look of the customer, together with full history of interactions, user preferences, and relevant Customer info permits agents to interact with the consistency and personalization that customers they expect.

Dynamics 365 for Customer Services produces a dynamic interface optimized to drive subsequent best action contextually serves up tools, steering and information to agents throughout the interaction, together with info or assets from third party applications .It provides a single user interface for agents to handle service interactions, whether or not victimisation their desktop or mobile device with Dynamics 365 for Customer Service.

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Awards and Recognition

Best in Class Services

Cynoteck is proud to be recognized by top B2B service listing sites for its exceptional client satisfaction and delivery across various technologies.

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Empower Agents

Provide agents with intuitive access to everything they need to deliver fast, effective service – with tools that are at their fingertips on a single application


Ready for Growth

Stay agile and adapt quickly with extensible applications and platform.






  • For the organizations that are either looking to move into Dynamics 365 for Customer Service from other CRMs or looking into implementing a CRM within their organization.
  • Deliverable
    - Understanding of current business requirement.
    - How can we optimize the performance of current business with Dynamics 365 for Customer Service?
    - Dynamics 365 for Customer Service implementation proposal. .




  • Deliverable
    - Business Unit Setup+
    - Mail-box configuration+
    - Role and Permission Setup
    - Admin training
    - Introduction to Cases
    - Introduction to Queues
    - Introduction to Product
    - Introduction to Dashboard and Report
  • +If client is not using any other module of Dynamics 365




  • Premium package includes benefits of Essential package
  • Deliverable
    - Understanding of current process
    - Introduction to Knowledge based article
    - Introduction to Entitlement
    - Introduction to Service Level Agreement (SLA)
    - Reports by Wizard
    - Dashboards and Views




  • Advance package includes benefits of Essential and Premium packages
  • Deliverable
    - Customer Service Portal Configuration
    - Reports – 5 reports
    - Forms – 5 Forms
    - Custom Entities – 5 Entities
    - Workflows – 5 workflow
    - Business Rules - 5 Business Rules
    - Development with simple and medium complexity

Why Choose Cynoteck

In today’s scenario, Customers have very high expectations for the perfect execution of services and delivery. They want quick and relevant answers to their questions, even on the go. It’s important for companies to provide excellent services to strengthen customer loyalty and retention.
If you are facing the problem with aging technology or not achieving maximum productivity form your existing systems, it’s time to re-evaluate your solution.
Cynoteck is a Microsoft Gold Partner. We consistently deliver quick and more personalized services to your customers by leveraging the power of D365 customer services. Our team of professionals will help you achieve your business goals with their experience and knowledge about Microsoft’s process-oriented implementation manuals.

  • Find the actual problems

  • Proper steps for solutions

  • Beneficial strategies

  • Great support team

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