Microsoft Dynamics 365 for Customer Service

Increase customer loyalty, retention rate, and company revenue with Microsoft Dynamics 365 for Customer Service. We help you connect with your customers in a whole new way, improving every interaction that you have.

Contact Us

Earn Loyalty And Customers For Life With Dynamics 365 For Customer

Unleash the maximum potential of Microsoft Dynamics 365 for Customer Service with a leading global Microsoft partner Cynoteck. We can help you in obtaining precise and clear insights into how customers or service recipients interact with your organization. Creating products or services that are tailored to their specific requirements and behaviors. We deliver connected support across your channels with enhanced omnichannel capabilities using Dynamics 365 for Customer Service. You can count on us for a positive, efficient, and consistent customer experience irrespective of the channel.

We help businesses transform their customer journey with a powerful customer service platform. Our main goal is to deliver seamless Microsoft Dynamics 365 customer service so that your business runs smoothly. Our services are based on the client's requirements, existing processes, and a variety of other factors. We improve the quality of every interaction with your customers by providing more personalized and faster service, transforming interactions into life-long relationships.

We help brands build loyalty and advocacy by creating awesome service experiences. At Cynoteck, we strive to help our customers by providing excellent customer service and improving lead generation to close more business. Apart from that, using D365 customer service, we also help you refine your marketing plan and improve revenues. We have helped several organizations in evaluating, planning and implementing Microsoft Dynamics 365 for Customer Service. Our guidance extends beyond technology to address real-world customer service challenges.

Why Choose Microsoft Dynamics 365 Customer Service?

Cynoteck helps you in bridging the gap between your business and your customers. We deliver the best customer service experience with AI-enabled real-time insights, resources, and a unified platform with Dynamics 365 for Customer Service. This provides agents with the knowledge they need to provide faster and more consistent service.  

You can provide connected support across your channels with expanded omnichannel capabilities using Dynamics 365 for Customer Service. Ensure that your customers have a positive, efficient, and consistent experience regardless of the channel. D365 for Customer Service helps in the development of brand affinity and customer loyalty. It also provides your employees with the streamlined data and unified technology they require to deliver personalized, seamless experiences. This gives you a 360-degree perspective of every customer interaction, allowing agents to provide tailored service.

Person Hours
Customers/ Partners
Repeat Business %
Awards and Recognition

Best in Class Services

Cynoteck helps you differentiate your brand with Microsoft Dynamics 365 for Customer Service. We help you leverage the built-in intelligence of this tool to provide faster, more personalized service and add value to every customer interaction.

  • Comprehensive knowledge of Microsoft Dynamics CRM.
  • Vast experience in improving and building seamless customer relationships with Microsoft Dynamics 365 for Customer Service.
  • One of 20 Most Promising CRM Solutions Providers.
  • Microsoft Silver Partner.
  • Microsoft Gold Partner.
  • Get in Touch

    Key Benefits of Dynamics 365 for Customer Service


    Earn Loyalty

    We help you take ownership of your customer service by providing a single, unified experience that delivers end-to-end service across every channel, earning client loyalty, and empowering agents. Your service team will have a complete 360-degree view of the customer's journey along with an easy-to-use dashboard. This means that your service agents can quickly catch up and make informed decisions that serve the customer right away.

    Empower Agents

    D365 for Customer Service provides agents with intuitive access to everything they need to deliver fast, effective service – with tools that are at their fingertips on a single application. We help you implement process flows that guide agents to successful outcomes by following the best practices. With all relationship information accessible in a single interface hub, agents can quickly and easily resolve difficulties.


    Stay Agile

    With D365 for Customer Service, you can adjust at the pace of business through actionable insights that anticipate the rapidly changing demands of customers and your brand. We, at Cynoteck, help you stay one step ahead and handle issues before they arise with powerful and advanced data analysis. You may minimize future problems and maintain customer satisfaction by acting early, this leads to improved customer retention.

    Ready For Growth

    We believe that every customer touchpoint is important and drives revenue to your business. Hence making the most of Microsoft Dynamics 365 Customer Service's built-in intelligence is what we aim for. Our team of experts will work with you to implement a solution that ensures your agents know exactly where and how to discover what they need. This gives them a 360-degree view of each customer and allows them to create tailored, engaging experiences.


    Dynamics 365 For Customer Service Capabilities

    With Dynamics 365 Customer Service we help you provide a unified platform for customer service management. This helps agents accept customer requests via any channel, manage numerous sessions at once, interact with different apps, and use productivity tools to improve their workflow.

    Dynamics 365 For Customer Service Implementation Packages



    • For the organizations that are either looking to move into Dynamics 365 for Customer Service from other CRMs or looking into implementing a CRM within their organization.
    • Deliverable
      - Understanding of current business requirement.
      - How can we optimize the performance of current business with Dynamics 365 for Customer Service?
      - Dynamics 365 for Customer Service implementation proposal. .




    • Deliverable
      - Business Unit Setup+
      - Mail-box configuration+
      - Role and Permission Setup
      - Admin training
      - Introduction to Cases
      - Introduction to Queues
      - Introduction to Product
      - Introduction to Dashboard and Report
    • +If client is not using any other module of Dynamics 365




    • Premium package includes benefits of Essential package
    • Deliverable
      - Understanding of current process
      - Introduction to Knowledge based article
      - Introduction to Entitlement
      - Introduction to Service Level Agreement (SLA)
      - Reports by Wizard
      - Dashboards and Views




    • Advance package includes benefits of Essential and Premium packages
    • Deliverable
      - Customer Service Portal Configuration
      - Reports – 5 reports
      - Forms – 5 Forms
      - Custom Entities – 5 Entities
      - Workflows – 5 workflow
      - Business Rules - 5 Business Rules
      - Development with simple and medium complexity

    Why Choose Cynoteck ?

    In today’s scenario, Customers have extremely high expectations for the perfect execution of services and delivery. They want quick and relevant answers to their questions, even on the go. Companies need to provide excellent services to strengthen customer loyalty and retention. If you are facing the problem with aging technology or not achieving maximum productivity from your existing systems, it is time to re-evaluate your solution.

    Cynoteck is a Microsoft Gold Partner. We consistently deliver quick and more personalized services to our customers by leveraging the power of Dynamics 365 for customer service. Our team of professionals will help you achieve your business goals with their experience and knowledge of Microsoft’s process-oriented implementation manuals.

    • Find the actual problems

    • Proper steps for solutions

    • Beneficial strategies for maximizing your business capabilities

    • Great support team

    • Reliable and personified customer service experience

    • Years of Trust

    Contact Us

    Frequently Asked Questions

    Microsoft Dynamics 365 Customer Service is a customer service automation module that streamlines case and knowledge management and enables personalized customer service with a 360-degree customer view. It also provides dashboards and reports to provide visibility and insights into customer service department performance.
    Consulting, customization, migration, integration, Q&A, and maintenance and support of Dynamics 365 tools are all covered by Microsoft Dynamics 365 Customer Services. Cynoteck, with 14 years of experience, assists organizations in maximizing the effectiveness of their sales, marketing, and customer service teams by leveraging Dynamics 365 solutions.  
    Microsoft Dynamics 365 Customer Service streamlines knowledge and case management. It allows for seamless connectivity between departments while also providing exceptional customer experiences. It also offers personalized customer support via a 360-degree customer view, as well as dashboards and analytics that provide insight into customer service department performance.
    Microsoft Dynamics 365 Customer Service is simple to set up and use, and it fully integrates with Microsoft products, resulting in a shorter sales cycle and better customer service. Depending on the size of your team, budget, and workload, D365 for Customer Service can simply scale up or down. Dynamics 365, like most other Microsoft cloud solutions, is based on a monthly subscription that can be changed at any time.