Microsoft Dynamics 365 Field Service

Increase productivity and effectiveness of your field service reps with Dynamics 365 Field Service and transform the way you do business.

Contact Us

Dynamics 365 Field Service

Optimize resource scheduling, reduce operational costs, and iron out service issues, ensuring the first-time fix with Microsoft Dynamics 365 for Field Service. It helps you deliver an outstanding experience to your customers at their location, catapulting resource productivity and customer satisfaction ratings.

Each field visit plays an essential role in building or weakening a brand's reputation. Give a strategic advantage to your service calls and optimize everything from work order scheduling to predictive maintenance. You can transform your customers into brand patrons by transitioning to a 'proactive service' model using the connected field service technology powered by Artificial Intelligence, making more profits in the bargain.

Dynamics 365 Field Service is a comprehensive solution that can help your organization manage: complex service agreements, service locations, customer assets, predictive maintenance, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.

Person Hours
Customers/ Partners
Repeat Business %
Awards and Recognition

Best in Class Services

Cynoteck is proud to be recognized by top B2B service listing sites for its exceptional client satisfaction and delivery across various technologies.

Get in Touch

Connected Interactions

Dynamics 365 Field Service provides technicians and service managers with the right tools and information from any location to improve resource productivity and to resolve problems the very first time. Technicians can also take the help of experts in real-time to solve problems faster.


Ready for Growth

Dynamics 365 Field Service lets you stay agile and adapt quickly with its capability to connect with Dynamics 365 Supply Chain Management offering real-time insights into asset hierarchy, locations, and service level agreements.



Dynamics 365 for Field Service Implementation Packages



  • For the organizations that are either looking to move into Dynamics 365 for Field Service from other CRMs or looking into implementing a CRM within their organization.
  • Deliverable
    - Understanding of current business requirement.
    - How can we optimize the performance of current business with Dynamics 365 for Field Service?
    - Dynamics 365 for Field Service implementation proposal.




  • Deliverable
    - Business Unit Setup+
    - Mail-box configuration+
    - Role and Permission Setup
    - Admin training
    - Introduction to Work Order
    - Introduction to Schedule Board
    - Introduction to Resource Requirement,Requirement Group and Time off Requests
    - Create Work Order from Cases \ Agreement
    - Introduction to Field Service Setting
    - Introduction to Dashboard and Report
  • +If client is not using any other module of Dynamics 365




  • Premium package includes benefits of Essential package
  • Deliverable
    - Understanding of current process
    - Introduction to Inventory
    - Introduction to Purchase
    - Introduction to Resource & Booking Settings
    - Introduction to Sales Process with Field Service
    - Reports by Wizard
    - Dashboards and Views




  • Advance package includes benefits of Essential and Premium packages
  • Deliverable
    - Field Service Portal Configuration
    - Reports – 5 reports
    - Forms – 5 Forms
    - Custom Entities – 5 Entities
    - Workflows – 5 workflow
    - Business Rules - 5 Business Rules
    - Development with simple and medium complexity

Why Choose Cynoteck

Any service-based organization that is providing on-site installation, maintenance, and break/fix services will benefit from Dynamics 365 for Field Services. The biggest challenge for these organizations is to improve the productivity of their field-based teams and maximize customer satisfaction. Cynoteck is a Microsoft Gold partner, bring in-depth knowledge of Microsoft Field Service Management (FSM) solution. Our team of professionals will help you in implementing Dynamics 365 for Field Service within your organization based on your business needs.
We will additionally assist you on designing, configuring, and supporting the business critical application, and integrate those multiple applications and customize them to meet the unique requirements.

  • Find the actual problems

  • Proper steps for solutions

  • Beneficial strategies

  • Great support team

Contact Us