Microsoft Dynamics 365 for Field Service empowers companies to improve customer satisfaction,
first-time fix rates, and resource productivity.
It is a complete field service management software. It’s an end-to-end solution that can help your organization manage complex service agreements. Software that includes service locations, service agreements, customer assets, predictive maintenance, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.
With Microsoft Dynamics 365 for Field Service, you can turn your service calls into a strategic advantage. From optimized work order scheduling to predictive maintenance, it provides everything you need. It can also help your organization to manage track assets, inventory, and service orders and gain the intelligence needed to provide predictive and preventive service and support.
Improve customer satisfaction with reliable service through predictable service delivery. Flexible service schedules can be recurring if needed. Maintain accuracy of service contracts, and installed products across customers, geographies, and locations. Easily meet service expectations and create customer loyalty.
Help your team schedule appointments and dispatch the right resources. Use manual, assisted, or fully automated, optimized scheduling to create the best schedule. Drag and drop and map-enabled scheduling simplifies the time consuming and complex task. It’s easy to fit more appointments into each day and ensure the best person is always scheduled.
Synchronize inventory, set re-order points and track inventory even down to the truck level to drive efficiency and productivity. Manage your inventory across locations, including warehouses, depots, and trucks. Accurate inventory ensures you can better track your service stock for fewer write-offs, create better forecasts, and improve first time fix rates.
Enable technician productivity with real time and offline information about the customer, case, and even resolution instructions. Work orders are linked to case history, parts information, product configurations, pricing, and more to ensure technicians can solve the problem and keep customers happy.
Detect, troubleshoot, and resolve issues remotely so a technician is dispatched only when necessary. Know about problems and solve them at minimal cost before customers are aware of the issues. Remote troubleshooting and proactive problem solving help improve customer satisfaction and resource productivity
Give customers a complete view of upcoming and past cases through a customer portal, share a photo and live map of their technician en route, and send updates via SMS and phone call. Keep your customers informed by putting them at the center of all service interactions.
Any service-based organization that is providing on-site installation, maintenance, and break/fix services will benefit from Dynamics 365 for Field Services. The biggest challenge for these organizations is to improve the productivity of their field-based teams and maximize customer satisfaction. Cynoteck is a Microsoft Gold partner, bring in-depth knowledge of Microsoft Field Service Management (FSM) solution. Our team of professionals will help you in implementing dynamics 365 for field services within your organization based on your business needs. We will additionally assist you on designing, configuring, and supporting the business critical application, and integrate those multiple applications and customize them to meet the unique requirements.