Salesforce Community Cloud

Supercharge engagements with your customers, partners, and employees with branded online communities using Salesforce Community Cloud.

I can rely on their expertise—they know the system inside and out- Crissy Koger

What is Salesforce Community Cloud?

Salesforce Community Cloud is a customizable branded social platform to help customers, partners, and employees connect and interact. It acts as a public community where individuals can seek advice and help each other out with everyday issues.

For customers, the Community Cloud acts as a reliable information repository with access to articles and FAQs, enabling them to find solutions autonomously. Hence, letting the agents tend to more complex customer queries. In addition, this uniquely designed platform allows users to share screens, collaborate and chat with other customers as well.

Salesforce Community Cloud is a boon for employee teams who can collaborate seamlessly among themselves and access relevant information in a structured way. The platform helps teams carry out troubleshooting, Human Resource Management (HRM), help desk communication, and cooperation in various locations coherently.

The Community Cloud also ensures effective communication with channel partners and other external parties by streamlining record and leads sharing, eliminating channel conflict.

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Key Benefits

Community Building 

The Salesforce Community Cloud allows creating a branded and interactive community experience to harmonize and simplify business operations. It facilitates seamless integration of customers, partners, employees, and business processes through advanced and powerful community software which businesses of all sizes can use.

Community Experience 

The Community Cloud can create automatic recommendations regarding individuals' behavior and needs, enabling deeper community participation. It also allows you to connect with your community and deliver branded, device-responsive collaboration on salesforce mobile browsers and apps.

Rich, Self-Service Experience for Customers 

Salesforce Community Cloud provides easy access to articles and FAQS, enabling customers to get solutions without stress. It allows businesses to track the most diligent agents and reward them based on their performance. In addition, it can help with case escalation, community engagement, and e-commerce.

Better Sales Channels for Partners 

Community Cloud connects partners, distributors, and resellers harmoniously, enabling better sales conversions. In addition, the cloud helps avoid channel conflicts by streamlining the sharing of leads and contacts, records and integration with third-party systems. 

Salesforce-community-promote-employee-engagement-productivity

Promote Employee Engagement and Productivity

The Salesforce Community Cloud helps improve effectiveness and structure at your workplace by clustering the teams according to events, campaigns, and projects. In addition, a centralized location for syncing all the relevant files ensures employees access the correct information on time.

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Capabilities

The Salesforce Community Cloud features include:

Personalization

The Community Cloud is equipped with personalization tools aimed at improving customer experience. In addition, it includes a new user interface and design tools to create a business-specific online community faster.

Business Integration

The platform improves business integration through online communities, providing a deeper personal understanding of the need to innovate for the benefit of individuals and not just for the sake of technology.

Customization

Being highly customizable, you can use the Community Cloud for any number of use cases that may require collaboration or take advantage of the benefits of a community. 

Branded Community

The Community Cloud helps you create a space entirely yours with your brand colors, logo, etc., extending the brand experience to the community members.

Mobile Optimization

Mobile optimization creates an app launcher that allows members to access your online community through their mobile phones.

Case Escalation

It allows customers to design cases directly in the community. Agents can provide answers privately or as a public thread.

Knowledge Base and Q&A

Allows content and responses to be shared directly on the community pages. Enables answers to clients' complaints quickly and makes information sharing a breeze.

E-commerce

Salesforce Community Cloud allows businesses to build communities where customers can transact with the company and vice-versa.

Salesforce Automation

It enables organizations to share contacts, leads and records with partners.

Data Sharing

Facilitate quick and smooth sharing of data with customers, employees, and partners.

Dashboards and Reports

Businesses can use it to create multiple reports and dashboards in online communities. 

File sharing

Enables organizations to send files to employees and partners easily. 

Community Groups

Salesforce experience cloud enables you to add new groups to the community navigation menu.

Topics Pages

It allows you to create topic pages and send notifications to community members on creation. 

Feed Action

It allows community members to create feeds or text posts.

Community Management

The Community Cloud implementation can be used to monitor community activities and create other vital management features.