SUPPORT AND MAINTENANCE

Be it a small plant or a big tree, they both need constant care, to let them grow and flourish. In the same way, an application needs to be constantly monitored and supported. In absence of appropriate maintenance strategy, over time, an application can end up losing significance to business.
-Your business keeps on evolving, so should your business applications

ENGAGEMENT AREAS

Application Maintenance

Be it a mission critical application or a utility application, Cynoteck can make sure your business users never have to spend time struggling with the application and spend more time to contribute towards your business goals. With various support models, we can help you define and implement a comprehensive support strategy.

Continuous Improvement

As your business evolves, your business needs change accordingly. We help businesses formulate a culture of continuous improvement, wherein the feedback loop from business users funnels new feature requests or enhancements to Support team. This is the biggest winning factor in acquiring highest user adoption and thereby deriving expected Return on Investment (ROI).

Product/ platform upgrades

As you know, all major SaaS packages and development platforms have scheduled releases throughout a year. Often these updates bring new functionalities and changes. Our team help your business to stay on top of these updates, by ensuring we analyze all opportunities and impact area and help devising an appropriate strategy.

Engagement Models

Model Description

Dedicated resource allocated to project

Resource shared across multiple clients

Resource identified on assignment basis

Requirements based allocation

Best For

Staff Augmentation

Support & Maintenance

Occasional Development

Product Development

Vendor Responsibility

Resource Availability

Engagement Duration

Mid to Long Term

Long Term

Long Term

Short Term

Pricing

Project Basis

Minimum Commitment

160 hrs per month

40 hrs per month

Connect with us for high quality application support and maintenance services for bug free applications.


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