- Posted by Neeraj Maurya
- On March 16, 2017
- Customer service trends, customer service trends 2017, Internet of things, IOT and CRM, IOT and CRM for batter Customer services, Role of IOT and CRM in batter customer services
“The Internet is becoming the town square for the global village of tomorrow”. Bill Gates
The term, “IOT” stands for Internet of things. The thin demarcation between living and non-living things is overcome with IOT. It provides data about non-living things with the help of motion sensors RFID tags and QR Codes etc. Internet of Things makes use of several different technologies, including RFID tags, QR Codes, and sensors that can be attached to items and devices to read information encoded in these tags. These connected devices may communicate through a wireless Internet connection, or through direct scanning of tags by sensors.
How IOT automate our life by improving efficiency?
The term “Internet of Things” is the brainchild of British technology pioneer Kevin Ashton. He was the pioneer in this technology. IOT gives us the ability to understand the world of things by gathering and collect real-time data and act on it by analyzing the information improving operations and enhancing global productivity. IOT and CRM are beneficial for the