Salesforce sales cloud is a customer relationship management platform that is designed to support sales, customer support, and marketing in Business- To- Business(B2B) and Business-To – Customer(B2C) contexts.
Sales cloud by salesforce is a part of the salesforce.com platform which is focused on enhancing the effectiveness of the sales team of an organization and hence increases the number of sales.
Users can use the sales cloud to “build long-time, loyal customers.” Connect all of the teams from sales to marketing to customer service to finance and beyond, “to guide each prospect through a personalized customer journey. It empowers sales reps to work faster and smarter. Boost team impact with, guidance, and sales forecasts built from artificial intelligence.
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Community cloud in salesforce can be used to It tracks the campaigns and helps assign leads to appropriate people. A Lead in the sales cloud is a potential customer who has shown interest in buying a company’s product or services as a result of campaigning or out of their interest but they may not be fully qualified for buying yet. They could be the customers with whom the company has never done any business are they are hence a potential customer.
We can set up and maintain the contacts of key business people that are involved and driving our business deal. There is also an option to tag the contacts to an already existing account And it gives complete information on customers including previous communications, discussions, key contact numbers, and emails.
When the talks with the account are at a stage where we as a product offering see it as the right time to create an opportunity for the business deal, it is done through opportunity management.
It can create cases. Cases are used to file and track issues that are coming from clients/customers. Based on severity, like the contact who raised the complaint, the account to which this issue belongs to, etc.
It helps create reports and dashboards, which can be drilled down for further information. This leads to faster decisions.
We can also revamp our salesforce sales cloud to a completely new look that reflects our individual business identity. The team can develop extensive Lightning components for clients belonging to different industry verticals.
The sales cloud gives an accurate view of sales forecasting which can be adjusted based on real-time data. Clear and frequently updated reports are a key benefit of the salesforce sales cloud.
Sales cloud by salesforce improves collaboration and relations between sales & marketing teams.
Sales Cloud helps to simplify the approval process and automate any business process using a visual interface.
Cynoteck has an expert team of certified Salesforce consultants offering a full array of salesforce services. We take pride in being one of the leaders in Salesforce services for more than a decade. Our clients have trusted us time and again, which reflects our dedication and professionalism.