As its name implies, the salesforce service cloud provides customer service and support. It is used to improve customer experience and ease the stress of the support team.
Customers can lodge complaints/inquiries via email, social media, phone, real-time web chat, or online communities. It allows you to get an all-around view of your clients to deliver a better, improved, and personalized service.
It improves efficiency and customer satisfaction by providing easy access to self-help features as well as streamlining all customer service interactions.
We have config the service cloud for our client with the feature of Case Management, Service Console, CTI Integration, Social Service and Omni-Channel, etc.
Cynoteck is proud to be recognized by top B2B service listing sites for its exceptional client satisfaction and delivery across various technologies.Get in Touch
This application is built for users in a fast-paced environment that needs to browse, update, and create records immediately. It is a tabbed environment whereby users can gain access to different record grouping in one screen.
It provides a chat interface that enables customers to chat with salesforce sales and service agents.
It is used to create and monitor cases through online channels such as posts, tweets, Facebook, etc.
This is a documentation feature that enables you to store information such as useful frequently asked questions (FAQs) and other vital information. You can also save content, articles, newsletters, etc.
Salesforce service cloud released a new feature called the Omni-Channel (as a Beta in Summer ‘15 and GA as of the Winter ‘16 release). This tool is found either in the service or sales console. This feature is flexible, easily customized, and configured without writing code. Once enabled and configured, it automatically sends the right work to the most capable person in real-time. Omni-Chanel currently supports leads, cases, chats, order, SoS video calls, custom objects, and social posts. For instance, omnichannel allows you to configure routing rules to assign cases to agents, or to assign leads to salespeople.
Service cloud implementation allows your support team to create a custom field if they are not satisfied with the standard field.
It allows your support team to integrate emails the way they want, create a new ticket, and send messages.
It allows your support team to attends to cases faster and improve the overall customer experience.
Salesforce service cloud features automation with Macros, thereby avoiding repetitive tasks and resolving problems with ease.
This is the heart of the service cloud. It provides a personalized view of every customer and their cases.
Cynoteck has an expert team of certified Salesforce consultants offering a full array of salesforce services. We take pride in being one of the leaders in Salesforce services for more than a decade. Our clients have trusted us time and again, which reflects our dedication and professionalism.