With Salesforce Service Cloud implementation, we help you encourage customer loyalty by providing world-class Cloud functionality, 360-view customer profiles, and extensive personalization. We, at Cynoteck, empower you to make your customers satisfied by providing world-class customer service. By connecting your complete service workforce - dispatchers, agents, and mobile employees in the field on a single, centralized platform, we bring a new level of transparency and efficiency to customer service.
Our certified Salesforce Service Cloud consultant help you with smart, robust, and personalized cloud service. We make sure that you always stay updated with the latest information about your customers and give them the best customer service by maintaining a comprehensive record of their complaints and queries. By integrating all channels, we can help you provide excellent customer service from the contact center to the field.
With more than a decade of experience, we understand how to help businesses succeed, increasing customer satisfaction like never before. We are always ready to help you improve your customer experience, whether you need help defining your processes, Salesforce Service Cloud implementation, or training your team on the platform. We will also help you seamlessly in Salesforce Service Cloud implementation with your existing system so you can obtain a 360-degree picture of your customers and provide them with the best possible customer support.
Cynoteck is proud to be recognized by top B2B service listing sites for its exceptional client satisfaction and delivery across various technologies. We provide a wide range of services, right from advising to support, ensuring that your organization gets the most out of the product.Get in Touch
Explore our best-in-class Salesforce Service Cloud services to take your business to new heights of success. We help your business in leveraging critical data to improve customer service and substantially shorten the service delivery process.
We help you access all your customer interactions in one place for personalized care and faster case resolution. With the help of case management, you handle customer products, support, and service. The Email-to-case and Web-to-Case features come in handy for quick case creation. Additionally, it lets you define assignment and escalation rules and help manage the cases in queues.
We with the help of service console functionality allow users to browse, update, and create records in no time in a fast-paced environment. This functionality is a standard Salesforce Lightning Console app that is highly customizable, it provides agents with a new way to interact and respond to customers. The split view with multiple tabs and subtabs allows your Salesforce users to manage numerous cases simultaneously.
The Salesforce Service Cloud's telephony integration allows your service team to know who is calling even before they pick up the call. Then, with just a few clicks, it allows your team to log all calls automatically, manage outgoing calls, and manage call transfers and conference calls. Also, calls can be routed to agents with options like "next available agents" or agents with a specified skill set for resolving a problem.
We help you transform every communication that comes into your business into an active ticket with the support of live agents. The Salesforce Service Cloud provides a chat interface that enables customers to chat with Salesforce sales and service agents, resulting in an improved customer experience. It also helps create and monitor cases through online and social media channels such as Posts, Tweets, and Facebook.
We help service cloud consultants to become more knowledgeable while also supporting them in finding faster and more effective ways to resolve requests using the knowledge base. An effective knowledge management system that uses articles to help solve problems or answer questions of external clients and internal team as well. It makes the service agents answer customer queries faster and in a better way.
We can help you route cases, leads, or other work to the most appropriate, available employee instantly. Once enabled and configured, Omni-Channel automatically sends cases to the most capable and available person in real-time. In addition, Omni-Chanel allows administrators to configure the Salesforce Service Cloud to assign work based on employee skill sets and their capacity to handle incoming work.
With the help of our customized Salesforce service cloud services, we help you transform your business to better serve your customers. This helps you centralize all critical help desk processes on a single platform, allowing you to provide consistent and reliable client service.
As with the other Salesforce platforms, the Service Cloud is also highly customizable and allows your support team to create custom fields, ensuring better productivity and less wait times. We help you in improving the performance of your business by delivering a service cloud implementation system that increases sales efficiency, increases upsell and cross-sell opportunities with better customer service.
Email integration is critical for sales rep efficiency and successful customer communication, allowing you to extract data from email API about people and businesses. With the Service Cloud, you can do email integration to keep the customer always informed of their interactions with the service team and the case's status. With this, you can easily automate the management of your agents, tickets, and users in the Salesforce Service Cloud.
Salesforce Service Cloud uses cases to track support issues, so agents can interact with customers and resolve problems. Case Teams is another feature that lets you define a team of people who will work on a particular case together. Responding to your cases keeps your customers happy and promotes your brand. Cases may also be utilized to observe how they affect the sales process.
Salesforce Service Cloud allows service agents to get more productive by automating manual and repetitive workflows. Additionally, you can define a sequence of steps required for a record to flow through an approval process for speedy approvals. With the help of drag-and-drop functionality, workflows let you speed up the process by automatically updating fields and creating tasks.
We, at Cynoteck, help in automating workforce management for your business. You can predict surges in demand based on the volume of contact center cases across regions and channels and assign the agents with the right expertise to handle the incoming volume. Salesforce forecasting makes it easier to forecast contact center demand, line up service agents, and plan capacity needs across different communication channels.
Help your users get more out of reports and dashboards by customizing different interface features and delivering information that best suits the users. Dashboards enable you to convert business needs into visual representations such as graphs, pie charts, tables, metrics, and so on so that you can make better decisions. Support reports can be used to keep track of the number of cases created, case comments, case emails, and case history.
The Service Cloud lets you automate with Macros, thereby avoiding repetitive tasks and resolving problems with ease. Macros help free up your support agents while saving time and bringing consistency to your business processes. You can save each set of actions and use them whenever you need them, decreasing the risk of human errors by reducing user interference in task completion.
Lightning Service Console is the heart of the Salesforce Service Cloud, which provides customization per customer needs, and allows split views to manage multiple cases on a single screen. With the next generation of agent experience, we can further help you increase agent productivity. Providing agents with all the information they require for a 360-degree view of customers.
We make it easy for you to keep track of your customers' assets, orders, support history, and more all in one place, providing you with a complete picture of their activities. Asset & order management also lets you tie customer information with service or product purchased and helps create assets to maintain plans, work orders, and offers.
Cynoteck always strives to remain by your side and help you at every stage of your journey. We have an expert team of certified Salesforce Service Cloud consultants who can help you with a wide range of Salesforce services. Choosing us as your next technology partner will help with an all-in-one cloud service solution with an excellent team that will not let you down when things get tough and challenging. Our clients have trusted us repeatedly, which reflects our dedication and professionalism.
This section includes focused answers to some of the frequently asked questions about Salesforce Service Cloud.