With Salesforce Service Cloud implementation, we help you encourage customer loyalty by providing world-class Cloud functionality, 360-view customer profiles, and extensive personalization. We, at Cynoteck, empower you to make your customers satisfied by providing world-class customer service. By connecting your complete service workforce - dispatchers, agents, and mobile employees in the field on a single, centralized platform, we bring a new level of transparency and efficiency to customer service.
Our certified Salesforce Service Cloud consultant help you with smart, robust, and personalized cloud service. We make sure that you always stay updated with the latest information about your customers and give them the best customer service by maintaining a comprehensive record of their complaints and queries. By integrating all channels, we can help you provide excellent customer service from the contact center to the field.
With more than a decade of experience, we understand how to help businesses succeed, increasing customer satisfaction like never before. We are always ready to help you improve your customer experience, whether you need help defining your processes, Salesforce Service Cloud implementation, or training your team on the platform. We will also help you seamlessly in Salesforce Service Cloud implementation with your existing system so you can obtain a 360-degree picture of your customers and provide them with the best possible customer support.
Cynoteck is proud to be recognized by top B2B service listing sites for its exceptional client satisfaction and delivery across various technologies. We provide a wide range of services, right from advising to support, ensuring that your organization gets the most out of the product.
Get in TouchExplore our best-in-class Salesforce Service Cloud services to take your business to new heights of success. We help your business in leveraging critical data to improve customer service and substantially shorten the service delivery process.
We help you access all your customer interactions in one place for personalized care and faster case resolution. With the help of case management, you handle customer products, support, and service. The Email-to-case and Web-to-Case features come in handy for quick case creation. Additionally, it lets you define assignment and escalation rules and help manage the cases in queues.
We with the help of service console functionality allow users to browse, update, and create records in no time in a fast-paced environment. This functionality is a standard Salesforce Lightning Console app that is highly customizable, it provides agents with a new way to interact and respond to customers. The split view with multiple tabs and subtabs allows your Salesforce users to manage numerous cases simultaneously.
The Salesforce Service Cloud's telephony integration allows your service team to know who is calling even before they pick up the call. Then, with just a few clicks, it allows your team to log all calls automatically, manage outgoing calls, and manage call transfers and conference calls. Also, calls can be routed to agents with options like "next available agents" or agents with a specified skill set for resolving a problem.
We help you transform every communication that comes into your business into an active ticket with the support of live agents. The Salesforce Service Cloud provides a chat interface that enables customers to chat with Salesforce sales and service agents, resulting in an improved customer experience. It also helps create and monitor cases through online and social media channels such as Posts, Tweets, and Facebook.
We help service cloud consultants to become more knowledgeable while also supporting them in finding faster and more effective ways to resolve requests using the knowledge base. An effective knowledge management system that uses articles to help solve problems or answer questions of external clients and internal team as well. It makes the service agents answer customer queries faster and in a better way.
We can help you route cases, leads, or other work to the most appropriate, available employee instantly. Once enabled and configured, Omni-Channel automatically sends cases to the most capable and available person in real-time. In addition, Omni-Chanel allows administrators to configure the Salesforce Service Cloud to assign work based on employee skill sets and their capacity to handle incoming work.
With the help of our customized Salesforce service cloud services, we help you transform your business to better serve your customers. This helps you centralize all critical help desk processes on a single platform, allowing you to provide consistent and reliable client service.
Cynoteck always strives to remain by your side and help you at every stage of your journey. We have an expert team of certified Salesforce Service Cloud consultants who can help you with a wide range of Salesforce services. Choosing us as your next technology partner will help with an all-in-one cloud service solution with an excellent team that will not let you down when things get tough and challenging. Our clients have trusted us repeatedly, which reflects our dedication and professionalism.
This section includes focused answers to some of the frequently asked questions about Salesforce Service Cloud.