- Posted by Neeraj Maurya
- On March 29, 2017
- An Overview of What is Dynamics 365, dynamics 365 common data model, dynamics 365 crm, dynamics 365 preview, dynamics 365 pricing, dynamics crm 2016, Dynamics CRM Consultant, microsoft crm consultant, microsoft dynamics 365, what is dynamics 365
When Satya Nadella took over as the CEO of Microsoft he shifted the focus of the organization to Cloud. The revenue from Cloud Services grew to $20.3 billion in June 2013 from $16.6 billion when he took over in 2011
Dynamics 365 is the latest offering from Microsoft which promises to bring your entire business to the cloud. Dynamics 365 combines ERP + CRM packages together which helps organizations utilize the same data across various modules available in Dynamics 365. One such example is the same data that was captured as a lead is utilized while generating invoices or maintaining books of accounts in future.
Dynamics 365 includes following modules
Dynamics 365 for Sales
– Contains the core functionalities of Dynamics CRM including leads, sales and contracts.
Dynamics 365 for Field Service
– This module can be used in companies with field agents.
Dynamics 365 for Customer Service
– Customer services was earlier part of Dynamics CRM this has been created as a separate module since not everyone used Customer service module with CRM
Dynamics 365 for Project Service Automation