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An Overview of Dynamics 365

By Manpreet Handa / March 29, 2017

July 12, 2020
An Overview of Dynamics 365

When Satya Nadella took over as the CEO of Microsoft he shifted the focus of the organization to Cloud. The revenue from Cloud Services grew to $20.3 billion in June 2013 from $16.6 billion when he took over in 2011 which shows the growing impact cloud technologies are having on industries. As companies get better at collecting data they gain more and more of it and cloud technology provides them a practical solution to storing all this information. Cloud solutions continue to grow in popularity as their security gets more and more advanced.

Dynamics 365 is the latest offering from Microsoft which promises to bring your entire business to the cloud. Dynamics 365 combines ERP + CRM packages together which helps organizations utilize the same data across various modules available in Dynamics 365. One such example is the same data that was captured as a lead is utilized while generating invoices or maintaining books of accounts in future.

Dynamics 365 includes following modules

Dynamics 365 for Sales

-  Contains the core functionalities of Dynamics CRM including leads, sales and contracts.

Dynamics 365 for Field Service

– This module can be used in companies with field agents or for some businesses that have employees that work remotely.

Dynamics 365 for Customer Service

– Customer services was earlier part of Dynamics CRM this has been created as a separate module since not everyone used Customer service module with CRM as well as some companies like to have a heavier focus on this aspect than others.

Dynamics 365 for Project Service Automation

- Project Service module allows estimation and scheduling of projects in Dynamics 365 streamlining workflow and increasing productivity.

Dynamics 365 for Marketing

-  The marketing module is used by marketing departments for various marketing activities including email campaigns and social media campagins.

Dynamics 365 for Financials

– This module was earlier part of Dynamics NAV used for financial activities.

Dynamics 365 for Operations

- Previously known as Microsoft Dynamics AX, the operations module contains all the financials and operations functionality of AX

These modules are designed in a way that customers can purchase and utilize them separately as and when required by an organization.

At its base Dynamics, 365 includes applications like...

Microsoft Power Apps

– A new tool to build custom business apps.

Microsoft Flow

– A new tool to build custom workflows.

Cortana Intelligence

– A fully managed big data and analytical business suite.

Power BI

-  Power BI is a suite of business analytics tools to analyze data and share insights.

These applications are cross-cutting across various Microsoft products available over the cloud.

Microsoft Dynamics 365 is available in two editions:

Dynamics 365 Enterprise Edition:

Enterprise edition is designed for larger companies with more than 250 employees.  It includes the capabilities of Dynamics AX and Dynamics CRM Online.

Dynamics 365 Business Edition:

Business edition of Dynamics is designed for smaller companies with 10 to 249 employees. This edition includes the Financials capability of Dynamics NAV.

To know more and you can visit https://www.microsoft.com/en-us/dynamics365/first-look or contact our consultants at www.cynoteck.com/contact-us
[sc name="Dynamics 365"]
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When Satya Nadella took over as the CEO of Microsoft he shifted the focus of the organization to Cloud. The revenue from Cloud Services grew to $20.3 billion in June 2013 from $16.6 billion when he took over in 2011 which shows the growing impact cloud technologies are having on industries. As companies get better at collecting data they gain more and more of it and cloud technology provides them a practical solution to storing all this information. Cloud solutions continue to grow in popularity as their security gets more and more advanced.

Dynamics 365 is the latest offering from Microsoft which promises to bring your entire business to the cloud. Dynamics 365 combines ERP + CRM packages together which helps organizations utilize the same data across various modules available in Dynamics 365. One such example is the same data that was captured as a lead is utilized while generating invoices or maintaining books of accounts in future.

Dynamics 365 includes following modules

Dynamics 365 for Sales

–  Contains the core functionalities of Dynamics CRM including leads, sales and contracts.

Dynamics 365 for Field Service

– This module can be used in companies with field agents or for some businesses that have employees that work remotely.

Dynamics 365 for Customer Service

– Customer services was earlier part of Dynamics CRM this has been created as a separate module since not everyone used Customer service module with CRM as well as some companies like to have a heavier focus on this aspect than others.

Dynamics 365 for Project Service Automation

– Project Service module allows estimation and scheduling of projects in Dynamics 365 streamlining workflow and increasing productivity.

Dynamics 365 for Marketing

–  The marketing module is used by marketing departments for various marketing activities including email campaigns and social media campagins.

Dynamics 365 for Financials

– This module was earlier part of Dynamics NAV used for financial activities.

Dynamics 365 for Operations

– Previously known as Microsoft Dynamics AX, the operations module contains all the financials and operations functionality of AX

These modules are designed in a way that customers can purchase and utilize them separately as and when required by an organization.

At its base Dynamics, 365 includes applications like

Microsoft Power Apps

– A new tool to build custom business apps.

Microsoft Flow

– A new tool to build custom workflows.

Cortana Intelligence

– A fully managed big data and analytical business suite.

Power BI

–  Power BI is a suite of business analytics tools to analyze data and share insights.

These applications are cross-cutting across various Microsoft products available over the cloud.

Microsoft Dynamics 365 is available in two editions:

Dynamics 365 Enterprise Edition:

Enterprise edition is designed for larger companies with more than 250 employees.  It includes the capabilities of Dynamics AX and Dynamics CRM Online.

Dynamics 365 Business Edition:

Business edition of Dynamics is designed for smaller companies with 10 to 249 employees. This edition includes the Financials capability of Dynamics NAV.

To know more and you can visit https://www.microsoft.com/en-us/dynamics365/first-look or contact our consultants at www.cynoteck.com/contact-us

Microsoft Dynamics 365 Consulting

Cynoteck Technology is a leading expert on Microsoft Dynamics 365 and we provide an array of Dynamics 365 Consulting Services to all size of businesses. Get in touch with us for latest updates on Dynamics 365.


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