Omni channel implementation guide in Salesforce

By Nitin Dangwal / January 10, 2020

Omnichannel a new buzzword in the business world which means to seamlessly deliver customer services/support on multiple channels. Salesforce releases a new feature Omni-Channel as a Beta in Summer ‘15 and GA as of the Winter ‘16 release. This tool sits inside either the Sales or Service Console. It is a flexible, customizable feature and…

September 29, 2021
Omni channel implementation guide in Salesforce

Omnichannel a new buzzword in the business world which means to seamlessly deliver customer services/support on multiple channels. Salesforce releases a new feature Omni-Channel as a Beta in Summer ‘15 and GA as of the Winter ‘16 release. This tool sits inside either the Sales or Service Console. It is a flexible, customizable feature and…