Omni channel implementation guide in Salesforce

By Nitin Dangwal / January 10, 2020

Omnichannel is a new buzzword in the business world, which means to seamlessly deliver customer services/support on multiple channels. Omni-channel is one of the essential parts of the Salesforce service cloud. It promotes customer cases (problem/issue) to the live agent (users) in real-time. Omni-Channel is a customizable, flexible feature, which can be configured declaratively in…

December 2, 2022
Omni channel implementation guide in Salesforce

Omnichannel is a new buzzword in the business world, which means to seamlessly deliver customer services/support on multiple channels. Omni-channel is one of the essential parts of the Salesforce service cloud. It promotes customer cases (problem/issue) to the live agent (users) in real-time. Omni-Channel is a customizable, flexible feature, which can be configured declaratively in…