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With the implementation of this tool, we help you encourage customer loyalty by providing a 360-view
customer profile, and extensive personalization. By connecting your complete service workforce -
dispatchers, agents, and mobile employees in the field on a single, centralized platform, we bring a
new level of transparency and efficiency to customer service.
Our certified Service Cloud consultant helps you with smart, robust, and personalized cloud service.
We make sure that you always stay updated with the latest information about your customers and give
them the best customer service by maintaining a comprehensive record of their complaints and queries.
By integrating all channels, we can help you provide excellent customer service from the contact
center to the field.
With more than a decade of experience, we understand how to help businesses succeed, increasing
customer satisfaction like never before. We are always ready to help you improve your customer
experience and help you in the smooth implementation of this tool with your existing system so you can
provide your customers with the best possible support.
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Cynoteck is proud to be recognized by top B2B service listing sites for its exceptional client satisfaction and delivery across various technologies. We provide a wide range of services, right from advising to support, ensuring that your organization gets the most out of this product.
Get in TouchExplore our best-in-class services and implementation of this powerful tool to take your business to new heights of success. We help your business in leveraging critical data to improve customer service and substantially shorten the service delivery process.
We help you access all your customer interactions in one place for personalized care and faster case resolution. With the help of case management, you handle customer products, support, and service. The Email-to-Case and Web-to-Case features come in handy for quick case creation. Additionally, it lets you define assignment and escalation rules and help manage the cases in queues.
We with the help of service console functionality allow users to browse, update, and create records in no time in a fast-paced environment. This functionality is a standard Salesforce Lightning Console app that is highly customizable, it provides agents with a new way to interact and respond to customers. The split view with multiple tabs and subtabs allows your Salesforce users to manage numerous cases simultaneously.
Service Cloud implementation with telephony allows your service team to know who is calling even before they pick up the call. Then, with just a few clicks, it allows your team to log all calls automatically, manage outgoing calls, and manage call transfers and conference calls. Also, calls can be routed to agents with options like "next available agents" or agents with a specified skill set for resolving a problem.
An effective knowledge management system that uses articles to help solve problems or answer questions of external clients and internal teams. It makes the service agents answer customer queries faster and in a better way. This helps consultants to become more knowledgeable while also supporting them in finding faster and more effective ways to resolve requests using the knowledge base.
Our SF consultants can help you route cases, leads, or other work to the most appropriate, available employee instantly. Once enabled and configured, Omni-Channel automatically sends cases to the most capable and available person in real-time. In addition, Omni-Chanel allows administrators to configure the Service Cloud to assign work based on employee skill sets and their capacity to handle incoming work.
With the help of this powerful tool and customized services, we help you transform your business to better serve your customers. This helps you centralize all critical help desk processes on a single platform, allowing you to provide consistent and reliable client service.
Cynoteck always strives to remain by your side and help you at every stage of your journey. We have an expert team of certified Salesforce consultants who can help you with a wide range of . Choosing us as your next technology partner will help with an all-in-one cloud service solution with an excellent team that will not let you down when things get tough and challenging. Our clients have trusted us repeatedly, which reflects our dedication and professionalism.
Figure out your Salesforce execution options
Proper implementation steps
Practical, effective apps
Professional & fast support
100% customer satisfaction
This section includes focused answers to some of the frequently asked questions about Salesforce Service Cloud.
Service Cloud is a customer relationship management (CRM) and support solution from Salesforce. It provides you with a 360-degree view of your customers and allows you to provide smarter, faster, and more personalized service. It is built on top of its renowned Sales Cloud CRM platform for salespeople. Users can utilize this tool to automate service operations, streamline workflows, and access relevant articles, subjects, and experts to help customer service representatives. The goal is to develop tailored marketing interactions with each customer across numerous devices and platforms.
Mentioned below are some of the significant benefits of Salesforce service Cloud:
Lightning service console
This is the tool that members of your support team can use regularly to help clients, giving them an in-depth perspective of each customer associated with their case.
Custom reports and dashboards
The analytic side of Salesforce is represented by reports and dashboards. They turn customer requirements into visual representations like as graphs, charts, tables, scatter charts, metrics, funnels charts, etc.
End to End Case management
Case Management's capability allows users to track, document, and resolve client complaints across sales, services, and maintenance. Cases are the most important data in Salesforce. Cases not only track customer complaints but also provide a comprehensive view of the consumer that can be tailored to your business's needs to guarantee that clients receive the best possible service.
Asset and order management
Order Management is one of the best cloud platforms that has the broad power that a perfect place should have to provide excellent user experiences. The order management system is incorporated into the Salesforce.
Social customer service
Salesforce serves as a framework for providing specialized social customer service. Salesforce social customer assistance enables agents to provide personalized service across a range of social media channels, including Facebook, Twitter, Snapchat, Instagram, and others. It is one such tool that allows reps to generate leads or even cases from social media posts, as well as provide individualized responses through the same channels.
Account and Contact management
An account in Salesforce is a business with which you conduct or have done business. Salesforce account types help to store information about not only your clients and stakeholders, but also competitors, financiers, resellers, and any other people with whom you may engage over the course of your job.
This platform provides your business with a complete, 360-degree perspective of your customers, improves operational efficiency, and delivers insights to help you make crucial business choices. Its implementation empowers agents with the tools that provide an exceptional customer experience, allowing them to work faster and more productively, increasing customer happiness and lowering expenses.
1. All Customer Information in One Place
Previously, consultants had to maintain customer information with notes, notepads, and folders. However, Salesforce now offers the simplest way to keep track of all your critical client data and save it in one place for easier access. Case management, interaction with legacy systems, knowledge, queue management, and other services are included in these platforms.
3. Personalized Products
The better a company understands its clients, the more customized services it can provide. When visitors arrive at the site, for example, live Agents can provide chat support. Every customer should be regarded as an individual; thus, salespeople should preserve all their data to create a personalized experience and boost conversion rates. Salesforce service cloud excels at these tasks, resulting in a more tailored and enhanced client experience.
4. Improved Customer Service by Increasing Agent Productivity
This platform assists customer care agents in improving their performance and advancement based on their requirements. These activities can be aided by the Omni-Channel Presence and Routing functionality. Another Salesforce product, Field Service Lightning, integrates customers, employees, and goods on a single platform. This aids in increasing their output.
5. Get Help from Anywhere
Customers can get help from this platform from anywhere, at any time. Salesforce's mobile app allows employees to complete all tasks from their cellular telephone anytime they need to. Customers can still be helped even while customer service representatives are gone from their desks. This solid basis aids in the proper completion of all jobs.
This platform interacts with back-office software, allowing you to expand your service procedures to fit your company's needs and customers' expectations. You can create new integrated solutions with this platform that provides enterprise security, reliability, and scalability.
