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Industry

Healthcare Technology

Location

Austin, Texas, USA

Table of Content

Salesforce to Dynamics 365 Migration
Salesforce to Dynamics 365 Migration
Project Overview
The client is a US-based firm dealing in elegant, durable and high-quality professional-style home appliances at an affordable price, with a full-featured e-commerce website.
Challenge
  • The client wanted to migrate their entire CRM system from Salesforce to Dynamics 365.
  • They required seamless website integration with Dynamics 365 for improved lead management capabilities.
  • Better management of leads, cases, and customer feedback was needed to improve service quality.
Our Solution
Solution Dashboard

  • We configured Dynamics CRM Customer Service process. 

  • Enabled customized reports to get real-time information for better decision making. 

  • Configured Outlook with Dynamics enabling the sales team to connect with customers smoothly. 

  • Quick turnaround time with zero downtime and negligible business impact. 

Impact/Outcome

Strategic Opportunity Tracking and Operational Efficiency

Advanced reporting enabled clients to identify potential opportunities while achieving faster turnaround times and improved productivity.

Future-Ready CRM Platform with High Scalability

Native Dynamics CRM solution provided robust scalability to accommodate future business expansion and growth requirements.

Intelligent Automation and Enhanced Customer Experience

Comprehensive automation and intuitive design delivered greater business agility, resulting in significantly improved customer satisfaction rates.

91+ Projects
67+ Customers/ Partners
78% Repeat Business

Our Technology stack

HTML HTML
Magento Magento
Microsoft Dynamics 365 Microsoft Dynamics 365
Microsoft Dynamics CRM Microsoft Dynamics CRM
Php + Curl Php + Curl
Salesforce Salesforce
Testimonials

Our commitment to excellence

Our commitment to excellence is reflected in our clients’ experiences

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Testimonial-quote

A great contribution was made by Cynoteck team to our project. And really without your effort, the goal would not have been achieved on time. Thank you and may we continue to shine through our future efforts together.

CN

Thaer Hammad

CEO – Fast Middle East Ltd

Real-World Results

Discover How We Deliver Results

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Fresh House Limited Liability is a Puerto-Rica based company, providing nutritious food items to customers. They have an eCommerce website known as NutriSana, where customers can order food baskets designed by certified Nutritionists and approved by doctors. Their area of service covers all of Puerto Rica.

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Improved Customer Experience with CRM

E-Nabler Corp, based in Puerto Rico, offers EMV-ready mobile POS services for Android and iOS that can be configured for field service, hospitality (food and beverage), delivery, retail, and other mobile sales applications. It is the parent corporation of eMobilePOS. With over 3 billion sales transactions, E-Nabler Corp is a prominent name in the mobile POS sector.

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Seamless Order Placement Driving Business Success

The client handles a US-based business that deals with the food ordering business. It is a full-featured web application that deals with customer orders, managing and ordering processes, etc.

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