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Automate customer service/support with our Dynamics 365 for Customer Service (Generative AI). Enhance customer loyalty, simplify customer service, and increase the support team’s productivity.
Talk to Our ExpertCynoteck has met all desired requirements, and customers' experience has improved. Their method of streamlined communication functioned well, as they were always responsive to inquiries.
- Alexander Castillo
Founder – Requestky, LLC
We offer a unified platform for MS Dynamics 365 Customer Service, allowing you to interact with customers via any channel – ensuring consistency in messaging, service, and overall interaction across different channels.
Provide you with omnichannel communication to text, email, social media, virtual assistance, and more. Agents can fully engage, using real-time translation to communicate seamlessly with customers. Implementation of these tools leads to smooth customer interaction in a quick way.
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Cynoteck is a trusted Microsoft Solutions Partner, recognized on platforms like Clutch.co for delivering innovative, customer-centric solutions.
Specializing in Dynamics 365 Customer Service to deliver streamlined support operations and improve customer satisfaction across industries through AI-driven insights, omnichannel capabilities, and customized service experiences.
Accredited
Power Platform Functional Consultant
Certified
Analyzing and Visualizing Data with Microsoft Power BI
Certified
MB-200: Microsoft Power Platform Functional Consultant Core
Certified
Microsoft MCSD (Microsoft Certified Solutions Developer)
Certified
Dynamics 365 Business Central Functional Consultant
We provide tailored solutions based on the specific business demands – ensuring a smooth customer support with analytics insights and omnichannel facilities.
The client struggled with fragmented processes across sales, purchasing, banking, and global entities, leading to manual vendor payments, cumbersome reconciliation, and poor data accuracy across locations.
Cynoteck redesigned and automated workflows in Business Central—integrating banking, automating currency exchanges, vendor payments, asset setups, and reconciliation—delivering centralized financial operations with realtime visibility and zero downtime.
Manual invoice extraction from PDFs was time-consuming, error-prone, and inefficient, with high volumes bogging down teams and increasing risk. A seamless integration into Business Central and SharePoint was needed.
Cynoteck developed an AI-powered Canvas App combined with Power Automate to extract invoice data from emails, organize information, store PDFs in SharePoint, and seamlessly update Business Central—reducing errors and processing time while improving accuracy.
The lease-audit firm faced a sluggish CRM (Infor) with minimal automation and frequent performance issues, struggling with massive data migration and inefficient workflows.
Cynoteck migrated their CRM to Dynamics 365, configured centralized database workflows, replaced flows with Power Automate, upgraded reporting to SSRS, and enabled zero-downtime transition, fostering scalable, automated operations.
The CPA/advisory client lacked structure in sales process management, struggling with disorganized information, poor data retrieval, and the absence of pipeline visibility or forecasting.
Cynoteck configured Dynamics CRM end-to-end—defining pipelines, dashboards, revenue forecasts, and scalable reports—instilling structured sales processes, insightful analytics, and automation for better productivity and customer satisfaction.
Cynoteck delivers 96+ Dynamics 365 implementations, including contact centers, case management, and portals, ensuring flexible, scalable solutions.
Dynamics 365 Customer Service enables seamless voice, chat, and email via omnichannel, Azure Communication Services, and CTI for multiple industries.
As a Microsoft Solutions Partner with Gold & Silver competencies, Cynoteck offers Co-Sell access, early features, and priority support.
Cynoteck customizes Dynamics 365 with industry-specific cases, SLAs, flows, dashboards, and KPIs—delivering focused tools and exceptional ROI.
Get a Dynamics 365 Customer Service solution built specifically for your agents and workflows. Connect with Cynoteck to see how custom solutions drive real results.
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