- The client was manually tracking and resolving registration and resolution issues.
- Unmanageable and prone to communication lapses.
- Poor operational efficiency and low customer satisfaction.
- Required a system that integrates with SharePoint for data storage, leverages Power Automate for process automation.
- Utilizes a Canvas App for user interaction.
We implemented an Issue Management Canvas App to streamline the entire issue lifecycle from registration to closure.
Issue Registration: Admins can now register new issues within the app.
Acceptance, and Cancellation: Issues are assigned to a resolver who receives an email with a link to the details and a button to accept the issue.
Issue Resolution: The resolver informs the admin upon fixing the issue. The admin reviews the fix, uploads a resolution document, and changes the status to "Closed.
Timeline and Communication Management: A timeline feature was added within the app to maintain a record of all email communications related to each issue.
Efficient Communication
Automated emails kept all stakeholders informed in real time, while reminder notifications reduced delays and helped ensure no issue was overlooked.
Clear & User-Friendly Process
Cancellation tracking, a detailed timeline, and a localized Latvian app ensured transparency and ease of use.
Integrated & Scalable Workflows
Integrated with SharePoint for centralized data storage and used Power Automate to drive consistent, scalable workflows, enhancing overall operational efficiency.
