Customized Scheduler for Field Service Optimization
Project Overview
A US-based underground utility locating company with extensive utility operations across multiple states.
Challenge
- The Client required a customized Field Service Management system with extended functionality.
- Needed specialized equipment assignment to work orders based on technician skills and availability.
- They wanted to implement a smart scheduling tool with automatic conflict detection and real-time alerts.
- Required live tracking of technician status, including working, available, or sent home.
Our Solution
We built a calendar-based dispatch view to manage technician schedules and unassigned work visually.
Enabled drag-and-drop work assignment with real-time technician details like skills, certificates, and live location.
Added visual indicators for work status, type, agent skills, and holidays to improve scheduling clarity.
Supported event resizing in the UI with automatic updates via the Salesforce Streaming API for real-time sync.
Impact/Outcome
Enhanced Technician Productivity
Boost efficiency and productivity of technicians by 30% (approx.).
Real-Time Work & Equipment Tracking
Graphical visibility of technician work allocation. And complete tracking of specialized equipment.
Faster Dispatching Decisions
Delivered capabilities for faster and more effective decision-making.
90+ Projects Delivered
56+ Customers / Partners
70% Repeat Business Rate
