Sondware Communication Widget

Project Description

Challenge

Solgari provides Compliant & Integrated Omni-Channel Cloud Communication Services to FinTech, Financial Services, ecommerce, Retail, Logistics, Recruitment & Government customers.
Solgari was using different channels to communicate with their clients. They wanted an integrated solution within Dynamics CRM 365 to initiate all communication without leaving the CRM.

Solution Delivered

Cynoteck proposed implementation of Asp.net core web app to manage inbound and outbound call, sms, chat records and the overall design and flow of the web app in an optimized manner to meet business requirement. Twilio was used as a communication channel. Channel Integration Framework  CIF was used to build the web widget.

This ensured that overall release time is minimal. The application was launched within 4 -5 weeks. This introduced features like:-

  • Convenient way for end user (agents) to save records of inbound and out bound calls.
  • Provided a user friendly interface for making inbound and outbound calls,sms.
  • Provided a way for making outbound calls and sms directly from Dynamics CRM 365

Business Value

  • Dynamics 365 user can integrate this widget for communication.
  • Cynoteck delivered the first version in 4 weeks encouraging hundreds of participants to update themselves.
  • Being developed in Microsoft Asp.net core platform, the solution is built with well-known architectural design meeting business demands precisely.
  • Cynoteck’s expertise in delivering solution on Microsoft platform.
  • Diligence in delivering releases on time and with utmost quality.
  • We deliver the Cost-effective solution within proposed turnaround time frame.

Project Details

  • TechnologiesAsp.net core, web app, CRM, Dynamics 365 Channel Integration Framework
  • Team Size4
  • DurationOne Month
  • IndustryTelephone & Business Communication Service