Field Service Solution for US based Utility Enterprise

  • Equipment Scheduler

  • Site Visit

  • Site Visit 2

Project Description

Challenge

  • Blood Hound used old designed jQuery calendar which had functional limitations and spreadsheets to manage its operations related to work scheduling.
  • It was less user-friendly and time-consuming to manage equipment especially.
  • With manual processes overlapping with automated ones caused sync issues within the team which in turn was difficult in tracking.
  • This was leading to delay in management and loss of resource time due to manual processes. Further, with increasing business, there was a need for automation in complete business processes and business communication.

Solution Delivered

  • Blood Hound engaged Cynoteck to provide consultation on establishing an IT architecture wherein it has the agility to handle changing needs of a fast-growing business.
  • Cynoteck proposed the implementation of Salesforce along with Scheduler application to manage work scheduling and tracking. This ensured that overall turnaround time is minimal.
  • Cynoteck succeeded in rolling out Scheduler design and customization (as per business need) within 16 weeks.

This introduced features like: –

  • Scheduler Auto refresh on Change in the backend.
  • Schedule work by drag-drop.
  • Excellent UI Design.
  • Easy to track.
  • Scheduler Access Security.
  • User Friendliness and ease of access.
  • Changing backend from Scheduler itself

Business Value

  •  Cynoteck delivered Scheduler Design module i.e. within 16 weeks.
  • With Salesforce on-demand model, solution ensured that Blood Hound’s initial investment into technology is kept minimal. Cynoteck provided a cost-effective offshore delivery model which helped maintain lower cost of a project.
  • Being on cloud, there are no infrastructure costs associated with the final solution.
  • Diligence in delivering releases on time and with utmost quality.
  • Cost-effective solution and low-cost development Salesforce.com platform.

Project Details

  • SummaryCynoteck helped BloodHound group in reengineering or Work Order creation and Field Service work allocation.