- Posted by Neeraj Maurya
- On January 16, 2018
- Why Consider Telephony Integration with Your CRM
The telephone came into existence in 1876, all thanks to a man called Alexander Graham Bell. Bell’s device single-handedly changed the way humans communicate and it’s still doing it. Now, we could argue that the phone isn’t an exclusive invention and that most of the early inventions still play a key role in the current era.
Of course, they’ve all evolved in their own specific ways, but most of them stay true to their roots. The automobile, for instance, was invented in the same time-period as the phone and has come a long way since then. But, it’s primary function is the same – transport person X from point A to Point B.
The phone, however, evolved to become a revolutionary device all-over again. Today’s phone, also known as a mobile phone, is more than just a tool to call people. It’s a camera, it’s a music player, it’s a mini TV and a whole lot of other things.
So, to think that it has no role to play in today’s digital landscape is foolish. Despite advancements such as the cloud impacting communications technology, the phone still plays a relevant role and will likely continue to do so. In fact, it’s the technological equivalent of a cell’s nucleus. Every other major technological development that you se