- Posted by Neeraj Maurya
- On October 25, 2017
- AI, artificial intelligence, Dynamics 365 Features, dynamics 365 new features, Latest dynamics 365 features, Power BI, the latest features you can expect with dynamics 365
For those who remain uninformed, Dynamics 365 recently received a couple of updates. In this blog, we’re going to look at what are the latest features you can expect with dynamics 365 and what these updates can do for your business.
Artificial Intelligence (AI)
Dynamics 365’s latest update includes a fair bit of Ai this time. This includes everything from chatbot agents to virtual assistants. For instance, customer service situations will see a greater level of interaction with a virtual agent that’s powered by Microsoft’s AI technologies.
The idea is to allow for the creation of useful conversations that AI agents can then collect and hand over to a customer service team when and if neces