+1 (415) 429-6641 | 
Omnichannel is a new buzzword in the business world, which means to seamlessly deliver customer services/support on multiple channels. Omni-channel is one of the essential parts of the Salesforce service cloud. It promotes customer cases (problem/issue) to the live agent (users) in real-time. Omni-Channel is a customizable, flexible feature, which can be configured declaratively in…
Omni channel implementation guide in Salesforce
By Nitin Dangwal / January 10, 2020
January 10, 2020
January 2, 2023
Nitin Dangwal
Omni channel implementation guide in Salesforce
Omnichannel is a new buzzword in the business world, which means to seamlessly deliver customer services/support on multiple channels. Omni-channel is one of the essential parts of the Salesforce service cloud. It promotes customer cases (problem/issue) to the live agent (users) in real-time. Omni-Channel is a customizable, flexible feature, which can be configured declaratively in…
https://cynoteck.com/wp-content/uploads/2020/04/company_cynoteck_web_logo.png