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Scheduler implementation in salesforce case study

Client Profile

Blood Hound is an underground utility locating company founded in Brownsburg, Indiana as a private utility locating company. They are a full service underground utility locating company that finds and marks any and all utility lines and subsurface structures on your job site, no matter whether they are publicly or privately owned.

Business Situation

Blood Hound used old designed jQuery calendar which had functional limitations and spreadsheets to manage its operations related to work scheduling where it was less user friendly and time consuming to manage equipment specially. With manual processes overlapping with automated ones caused sync issues within team which in turn was difficult in tracking. This was leading to delay in management and loss of resource time due to manual processes. Further, with increasing business there was need of automation in complete business processes and business communication.

 

Cynoteck Solution

Blood Hound engaged Cynoteck to provide consultation on establishing an IT architecture wherein it has agility to handle changing needs of a fast growing business. Also, the required IT setup was expected to be easy to scale and manage. Cynoteck proposed implementation of Salesforce along with Scheduler application to manage work scheduling and tracking. This ensured that overall turnaround time is minimal. Cynoteck succeeded in rolling out Scheduler design and customization (as per business need) within 16 weeks.

This introduced features like: –

  • Scheduler Auto refresh on Change in backend.
  • Schedule work by drag drop.
  • Excellent UI Design.
  • Easy to track.
  • Scheduler Access Security.
  • User Friendliness and ease of access.
  • Changing backend from Scheduler itself.

Value Added

  • FASTER TURNAROUND TIME – with loads of automation and user friendliness added to operations, overall turnaround time of business has been greatly reduced leading to increased business and customer satisfaction.
  • TIME – Cynoteck delivered Scheduler Design module i.e. within 16 weeks.
  • COST-EFFECTIVE – With Salesforce on-demand model, solution ensured that Blood Hound’s initial investment into technology is kept minimal. Cynoteck provided a cost-effective offshore delivery model which helped maintain lower cost of project.
  • CLOUD – Being on cloud, there are no infrastructure costs associated with final solution.
  • AGILITY – Being hosted on Salesforce.com platform, the solution is built onto cloud from initiation. Hence, it provides flexibility and agility to be scaled up as per business needs. Additionally, Cynoteck ensured that the customization being implemented confirms to industry best practices.
  • FUTURE READY – System is scalable and extendable to meet any business requirement in future.

Project Snapshots

Service Provided

  • Proposed cloud architecture design
  • Configured and customized Scheduler (as per business need).

Technologies

  • Salesforce.com
  • JQuery
  • JavaScript

Key Success Factors

  • Cynoteck’s expertise in delivering solution on Salesforce.com platform
  • Diligence in delivering releases on time and with utmost quality
  • Cost-effective solution and low-cost development Salesforce.com platform