post

How CRM integration can help an e-commerce store drive more sales

How CRM integration can help an e-commerce store drive more sales

E-commerce online platform in the form of web store is the new mode of virtual shopping. Though the entire process of online shopping is convenient from the customer perspective that involves instant internet shopping but managing sales in e-commerce store is always complicated for the business. With the rapid evolution of information technology and digital transformation, the easy access of the robust e-commerce store on digital gadgets smartphones and tablets is the new norm of smooth shopping at the comfort of home and on the move.

  • Almost half of the world’s population more than 3.2 billion people worldwide use the internet.
  • E-commerce store facilitates time-saving alternative with convenience, better infinite choice and 24/7 availability.
  • Mobile phone users worldwide is expected to pass the five billion mark by 2019

These three facts lay the foundation for the fast catching up of the online shopping trend with a global population of 7.4 billion and more. Customer data and information play a significant factor in driving the overall sales growth for the Online shopping platform with the following add-on.

  • More than 100 million users visit online shopping websites per month
  • An estimate of 2 billion people worldwide moving to e-commerce store to avail goods and services.

Comprehensive business software for real-time sales insight

CRM is a business terminology abbreviation for Customer Relationship Management in fact, CRM for sales is a lead nurturing business software. The software technology in the form of automated sales management software help an e-commerce store drive more sales. Employing CRM technology come handy with its own sets of assets for sales growth and customer retention. Comprehensive CRM system strategies helps to manage business relationships with the customer. CRM software give the complete data consisting of customer’s buying history, preferences, and concerns to the customer handling staff.

Benefits of Dynamics CRM customization services in Ecommerce store

CRM integration is well-suited for e-commerce enterprise to analyze customer interactions and enhance customer communication with a comprehensive centralized customer database.

  • A good cloud based CRM system provide universally accessible, centralized database of all your leads, accounts and contacts to handle all customer facing activities in a business from marketing to sales to technical support and customer services.
  • High-end CRM helps a business in making informative decisions to adjust their marketing campaigns and increase sales as they get to know which customer buys what after analyzing the collected customer record.
  • The customers may include the existing one, new ones or the one of future. There is a great need to organize, manage, track & nurture current and existing customers for the well-organized customer relationship.
  • Robust CRM keep record of customer and on the basis of customer experience e-commerce store management can develop strategies to arrange, oversee and track its existing and potential customers.

In addition, the e-commerce store sales manager connects with the individual who need the products/ service and impart out of the box customer service on the basis of customer needs, patterns, behaviors, and trend. One of the major advancement of CRM applications is collecting data & analyze it at the same point of time. With the help of CRM software for small business, one can quickly customize the leads, sales, marketing and case management by making few clicks only

Dynamics CRM online integration is vital for e-commerce store sales

Cloud-based CRM assist enterprise to take key critical business decisions with sales insight from storage of customer data consisting of customer details, accounts, information, and leads. The entire sales department can view the sales updates and track customer behavior on an ongoing basis.

  • E-commerce CRM for sales teams proves cost effective as it automates marketing and sales analytics saving time and money
  • Comprehensive e-commerce store launches the new range of products and CRM provide necessary insight into the valuable organized data of the products and packages that clicked well with the customers. The entire sales efforts are streamlined to drive sales, nurture leads and qualify prospects on the basis of the real- time e-commerce data on customer engagement.
  • All-In-One e-commerce, CRM platform facilitates customer engagement with GUI dashboard, that send email automation and web notifications, analyze customer data, capture lead, support customer complaints through live chat and helpdesk.
CRM Integration

CRM in ecommerce

Boost Customer engagements with Dynamics CRM customization Web notifications

  • With the access to customize templates the entire task of email Automation & marketing consisting of promotional or welcome emails are sent instantly to the customer for enhanced engagements
  • Feature rich e-commerce CRM facilitate users’ consistent correspondence through the detailed view of the automated transactional email stats on various promotional offers.
  • The e-commerce’s store web management focus on the constant customer touchpoint by sending the notification to keep them informed. These notifications come handy with various positive benefits as the customers are well informed of all the new product specifications and special offers. Both the existing customers and the new prospects can be targeted with trackable & customizable web notifications on recommended offers to increase conversions and minimize on the bouncing customers with exit notifications.

Improved Social Enhancements through dedicated social media Dynamics CRM integration

Sales Management Software facilitate a lot of social insights to tap and capitalize on your potential customers likes, dislikes as it will detect potential cases and leads from different major social platforms and channels like LinkedIn, Facebook, Twitter, Instagram etc. With a robust Social CRM, integrated Ecommerce store remains in touch with the customers and prospects by following them and listening to their conversations over social media platforms. The major social media platforms engage customers and prospect leads with marketing, sales and customer service that further includes social engagement with the prospect and social customer service.

  • Identifying customer data patterns to improve customer service and decision making.
  • Converting an engagement on a social channel into a lead. Target your sales and marketing efforts based on data analysis.
  • Converting a question posted on a social channel such as Facebook into a support case.

Amplify Customer support service with Dynamics CRM support in e-commerce store

  • This enhanced tool collects relevant customer feedback data and store it with the centralized customer records.
  • CRM can help business to analyze customer complaints and suggestions, and make changes accordingly.
  • Ecommerce CRM efficiently expedites business with the voice of the customer feature improving customer satisfaction.

E-commerce store simplified the way we purchase, at the convenience of our home or on the move, digitally transforming the global economy. As more and more technology evolution is moving towards artificial intelligence, upcoming online web store will be equipped with the new state -of-the-art CRM suite for futuristic shopping. What else would you like to add to this post in the CRM integration the e-commerce store. Let’s hear it in Comments section if you liked this post. In case, you are having a customer sales cycle to be managed automatically, get in touch with our ace MS Dynamics CRM Consultant as we are more than delighted to discuss your CRM plans, you can definitely contact our subject matter expert consultant by clicking on the side link. We’d be happy to help.

post

How to adapt to MS Dynamics CRM in an organization using excel for Customer management

What is CRM and how can we use it for business automation?

MS Dynamics CRM is indispensable automated sales software that facilitates seamless, Customer Relationship Management (CRM). This system provides all the benefits that boost productivity in the entire phase of the customer relationship cycle straight, from the initial stages of lead capturing to account creation than in the final stages of after sales process.

The business terminology CRM is an acronym that stands for Customer Relationship Management. The basic infrastructure of a business model and ROI (Return on Investment) is dependent on the healthy relationship with the customers. Or, we can say that if there are customers then there is business otherwise no revenue would take place. The traditional approach for customer management and engagement involve usual manual data handling approach, to upload leads, run email marketing campaigns through text and purchases. The comprehensive sales software helps sales, marketing ,customer service professionals and MS Dynamics CRM Consultant, capture lead, which is an expression of interest favored by the existing, new one or future customer, who places an inquiry about the products or services.

Advantages of Microsoft Dynamics CRM that makes it the best sales software at the enterprise level

  • Microsoft Dynamics CRM Online finds maximum use, on the corporate level, owing to its lots of automation features smoothly aligned with an attractive intuitive interface that prompt excellent reporting tools.
  • It is fully developed for overcoming the complexity of the traditional sales and marketing practices, as this is a great alternative to complex customer relationship management requirements, specially developed and designed for mid to larger organizations.
  • Microsoft Dynamics CRM offers relevant social media analysis and dedicated reports on sales and customer service automation.
  • Helps sales professionals and Microsoft Dynamics CRM Consultant manage sales at the best, as the integrated approach to collaboration in the teamwork is, taken at its best as the entire sales team work in unison.
MS Dynamics CRM Consultant

Excel & MS Dynamics CRM

MS Dynamics CRM is the best alternative, to the traditional Excel way of data handling

Customer Relationship Management is an all-purpose strategic automated sales tool. This robust sales software suite facilitates companies, to flourish customer base and keep track of all the sales and marketing activities via a centralized database. This is a part of the most sought after business process automation that accelerates business processes, to garner additional revenue in minimum possible time. Widely employed at enterprise and corporate level in mass scale CRM software effectively tracks and manage existing, regular and potential prospects or customers

Benefits of CRM over traditional electronic spreadsheets (Excel) employed for data handling

  • Customer relationship management is an important factor that plays a vital role, in enhancing the sales figure through effective customer service management that minimizes all the manual data entry done via Excel spreadsheet.
  • There are two main primary causes of software origin, one is well-known as everything is gone paperless and another one is the swift and effortless completion of the task. The same thing goes well with the sales automation software, as the wide scale CRM implementations at the enterprise and corporate work process simplifies the entire sales, marketing campaign
  • Tracking customers in Excel data is a thing of the past, as cutting-edge Microsoft Dynamics CRM software solution is a feature-rich innovation, to directly upload Excel sheet in the CRM database.
  • Sophisticated calculation is possible in CRM as compared to MDynamics CRM
  • The MS Dynamics CRM application facilitates Status record calculation in the form of percentages and statistical analysis
  • Data is exported in the form of reports for end-user
  • Since Excel is very much familiar to almost all the users, so it is easy for CRM users to export and import CRM data.
  • In addition, now the communication benefit of mobile CRM is superb for MS Dynamics CRM Consultant, as it is independent of the office environment.
  • Apart from this CRM is a cloud-based application that is easily accessible from any internet connected device

Moreover, when CRM is employed, customized and implemented in the proper way, it is the refined centralized database of all the relevant information consisting of marketing, sales, service, and operations. In fact, it’s now easier to implement Dynamics CRM at enterprise and corporate level with companies already having seamless Microsoft resources and infrastructure.

post

Here’s, how we can capture lead using MS Dynamics CRM

Effective ways to Capture lead in MS Dynamics CRM

A lead is any potential contact that has shown interest in your company, product or service and initiated interest in by inquiring about the products. This can be seen as the new customer who has shown interest in availing your B2B Company’s product or services and made contact with you. This lead can be in the form of visitors browsing your website and filling out details as part of the call to action on your website through inbound online marketing or making contact via the contact details provided on the website. Ideally, the lead management process and strategies are transformed in follow -up call or meeting.

MS Dynamics CRM

Dynamics CRM customization services

What are the different ways we can capture lead in CRM?

Lead generation Methods: The process of finding complete new prospects and capturing the newer lead start from the already existing customer or account when the sales representative focus on the same regular customer by working  on multiple opportunities for the same Contact or Account.

Telemarketing

This traditional approach prompts the sales rep to ask the right questions from prospect to identify and qualify new sales opportunity. In this way, the lead database is added into the centralized MS dynamics CRM database as part of Dynamics CRM integration services.

Website inbound marketing or online lead generation

All new Lead capturing forms that employ Gravity Forms is another way to generate lead via Blog engagements of WordPress. In addition, Gravity Forms facilitates tracking the contact details of the organic website visitor’s by downloading any of the case studies, white papers, and newsletter published by the company and opts in for email communication

Event management

This way the sales person have multiple options to show that they have attended the event or made contact with the prospect as this Campaign Responses enables them to convert contact into the lead and directing the regular customer to follow-up and placed in the contact history. Only the refined lead goes into the CRM centralized database, whereas the junk ones are filtered out.

Email marketing

Sales professionals send email messages to clients and prospects to generate lead and convert into opportunity and update database records in real time. Based on relevant CRM data from MS dynamics CRM automated, centralized database, the sales person can send more personalized emails to the prospect by including details such as demographics, the latest promotions, newsletter subscription, and previous purchase. The CRM automated sales software facilitates effective sales and marketing campaign via Dynamics CRM support services by increasing efficiency, ROI, and reach of the targeted user – base.

Social listening

All new methodology of adhering to social insights, data, and figures that effectively determines the buying behavior of the customer with their active social media interaction. Customers rely on various social media platforms to study the product through descriptions, reviews, and testimonials that can be traced with Social CRM integrated into the Dynamics CRM customization services. Read further on this here

Role of MS Dynamics CRM in lead capturing

In addition to this, another effective effort to lead capturing depends on Campaign Responses. Whenever a sales professional is attending a conference or an event or leverage on the website for lead and receives surplus inquiries then the Campaign Responses comes into the picture.

Moreover, the Campaign Responses take four modes for conversion of lead into the opportunity. A Sales rep can effectively manage this straight from the dashboard or from the functional area of the CRM.

The Campaign Responses can be said to be the filter funnel of the entire lead database and works consisting Dynamics CRM customization in the below-mentioned ways.

  • The best part of this updated database is that it facilitates easy tracking of the information related to the inquiries from the source and data from the conversion of all the lead into opportunity over a given specified period.
  • This links the follow-up activity with already existing Contact or Lead
  • The Campaign Responses effectively convert the follow-up to an Opportunity for a regular customer
  • This utilizes the contact information and converts them into subsequent follow-up activity to Lead
  • The Campaign Responses ends the follow-up activity without the person interference into your database.

Consequently, all the above methods initiate successful lead capturing endeavors of a sales rep by the fair use of automated MS dynamics CRM sales software in entirety.

post

How to Integrate Social Selling to boost your sales using MS Dynamics CRM

[wee animation=”zoomIn” duration=”2″ repeats=”1″ delay=”0″ offset=”0″]

Integrate social CRM salesforce to boost your sales using MS Dynamics CRM

Everyone seems to be connected with each other, through massive social media interaction that is powered by exclusive global digital revolution. From personal networking to a business connection, social media communication has grown rapidly both at enterprise and corporate level. Most sought after social media platforms clubbed with high-speed internet connectivity plays a vital role in business process automation. Talking about customer retention and social CRM salesforce we have indispensable CRM sales automated software, facilitating a company’s in-depth interaction with regular and future customers. This helps to organize and manage effective lead capturing thus facilitating effective communication process with prospects and customers.

What is Dynamics CRM integration with social media?

Microsoft Dynamics CRM is a boon for the social CRM salesforce, to expedite sales figures effectively. Social media integration with this sales automated application helps salespeople, to build a trusted relationship with right customers by the essential insight, guidance, and tools.

infographic-1-3-768x667

[/wee][wee animation=”zoomIn” duration=”3″ repeats=”1″ delay=”0″ offset=”0″]

How social media socialize and accelerate the entire sales business processes?

The traditional approach of customer’s interaction with businesses has completely changed. Prior to buying a product majority of the customers, in the cyberspace are doing their own research for the purchase, with their Smartphone social network platform. Now, the company can gain new prospects, solve problems, and build long-lasting relationships with their customers by Dynamics CRM customization services for multiple social media platforms social CRM salesforce.

infographic-2-1-768x981

All-new MS Dynamics wrapped in social CRM offers better sales endeavor

Now, comprehensive sales automation software bank upon social media for lead generation, thereby providing a better chance of establishing trust with the prospect customers, by having an honest dialogue. Although the traditional approach of sales management lags behind the futuristic social Dynamics CRM support, but the age old tactics of email marketing and cold calls is still alive. Social media offers an amazing platform to stay connected and informed for sales marketing campaigns, as more you are connected with mobile and social customer, the more you turn a good profit on that piece of social media bonanza.[/wee]

post

Your First Step To Success- CRM Software

The success of any company relies on the type of relationship it shares with its customers. For this, CRM software is one of the most vital function for every business.

Also, a company must have a well structured process of sales, otherwise it ends up with a huge financial loss. One of the major reason behind this is, inability to capitalize on the leads accumulated by the sales force.

This does not mean a company having CRM or customer relationship management software in place can not run into losses.

The other thing that you need to understand is that every CRM software is not made equal. As, some are made to serve a large organization whereas, another may incorporate a small business.

It would be a wise decision for you, that not to buy large number of CRM tools, in case you have a small business. This would simply be a wastage of money. Buying the right customer management software for fulfilling your business needs is a very crucial decision for any organization.

Cloud based customer relationship management software is a perfect choice for unparalleled flexibility and affordable rates.These cloud based CRM software can be specially tailored for meeting your required needs, this is one of the best ways to meet your needs & a cost effective option as compared to an on-site CRM.

Unlike an on site CRM, cloud based CRM doesn’t need to invest in a devoted server and gives you flexibility in order to log on to the CRM Software tools by making use of an Internet connection only. You can set access levels by which only relevant information will be shared with the staff members.

One of the major advantage of this is that it helps in keeping you connected with your business 24X7. This makes managing your business much earier. Experts in cloud CRM technology can customized these CRM software packages as per your neede to improve your sales and services.

There are large number of online vendors that sell customer management software, you can just google them and purchase them online. But, make sure to compare prices and reviews before you buy any one.

post

Are You Looking Forward To Hire A CRM Consultant?

Are You Looking Forward To Hire A CRM Consultant?

Is your company planning to implement a CRM system? If yes, then there are many reasons for which you need to hire a CRM consultant. Every business has sufficient manpower for effectively handling a CRM’s day to day activity, but for a CRM implementation you should consider hiring an external consultant. If you are yet not sure why your company should have a CRM system, consider reviewing our post Why does every business need a Customer Management Software-CRM

Here are the some of the reasons to consider hiring a CRM consultant:

  • Years Of Experience : Every business does not have a personnel who is an expert in CRM. This means, there is a need to provide wings to the internal resources by hiring a consultant. An external consultant can ease out a lot of pressure from your team as he already has the expertise necessary to maximize the success of the implementation.

  • Prioritize Your Requirements: With the years of experience and dealing with many clients makes that CRM consultant understand how things are to be set in priority. Simply, this will help you out in eliminating the things that were actually never required.

  • Loss of productivity: With the implementation of  a CRM system in your company using your internal resources, maximum time is wasted on implementation rather than your resources performing their current job. This makes it totally inefficient & ineffective way of implementation. This will definitely take away the ability of an employee to perform his current job. To avoid such circumstances a CRM consultant acts as a perfect choice.

  • Plugins and Third Party Product Recommendations: 
    Instead of reinventing the wheel a CRM Consultant can give you recommendations on Plugins and Products that can enhance your CRM experience. These products include but are not limited to Email Campaigns, Marketing automation etc.

  • Training:  An external consultant with his years of experience can quickly and effectively train the end users instead of someone who is relatively new to CRM .