Client Profile

Real China Group specializes in providing high-quality business visits and leisure tours to China. Their MBA services provide top notch help to MBA programs traveling to China. Real China is a market leader of china tour market. They are committed to providing high-quality travel services to the people with broadly ranging interests. Real china offers everything from MBA china tours with company visit, study tours, and adventures tours. With professional staff based both in the United States and China, they are unrivaled in their ability to respond quickly to their client’s needs and break down the communication barriers that make trip-planning a challenge.

Business situation 

Real China Group has a CRM software to handle their customer services and numerous other tasks. The company was facing difficulties in using it appropriately and required some customization according to their business needs. Along with CRM integration, The Company was looking to integrate their outlook, OneNote, and SharePoint accounts to their CRM Software.

Cynoteck Solution 

Real China Group engaged with Cynoteck technology to get CRM Customization as per their business needs. We provide a comprehensive CRM Customization solution to real china group to manage their Customer services, sales, and marketing functions effectively. We integrated their Outlook, OneNote and SharePoint account with their CRM software which improved the productivity of sales and marketing department of the company.

Value added

FASTER TURNAROUND TIME – with loads of automation and intuitiveness added to operations. Overall turnaround time of business has been greatly reduced leading to increased business and customer satisfaction


TIME –Cynoteck Completed the CRM Customization, outlook and One note integration within 8 weeks.


COST-EFFECTIVE – With above mention solutions, Cynoteck provides a cost-effective solution which improves the overall business efficiency.


AGILITY – As the provided solution is the part of Dynamics CRM that why we ensure that the solution provides flexibility and agility to be scaled up as per business needs.


FUTURE READY – System is scalable and extendable to meet any business requirement in future over satisfaction.


Business Requirement

  • CRM Entities Customization  
  • Outlook integration
  • SharePoint integration
  • One-Note integration

Solution Delivered

  • CRM Customization done accordingly 
  • Outlook integration done
  • SharePoint integration done
  • One-Note integration done


  • Now the process is customized as per their business requirements
  • All the appointments can be synced in his outlook calendar 
  • SharePoint and One Note integration done