Baseplan Software, established in 1986, is a privately owned company developing world-leading business ERP solutions. Today, Baseplan is an acknowledged market leader with Baseplan Enterprise system offering feature-rich, specialized software in one fully-integrated management package that delivers outstanding return on investment.
Baseplan used phone calls to manage its operation related to service calls for servicing machines and capturing mechanics time and parts used for servicing. This was not working as a reliable solution. It was time and money consuming. Further, with increasing business there was a need of automation of business processes and business communication. Often the procurement or fulfillment processes were getting delayed due to delay in communication.
Baseplan engaged Cynoteck to provide the Field Service Technician solution for IVT which aims at providing field service technicians a fast and reliable way of managing service jobs assigned to them and capturing time and parts used for servicing machines for which the service jobs were raised.
Cynoteck proposed implementation of the Windows 8 Store field service app which would be used by the field service technicians for managing the service. Cynoteck succeeded in rolling out Baseplan IVT application for windows 8 platform (as per business need) within 24 weeks.
- FASTER TURNAROUND TIME – with loads of automation and intuitiveness added to operations. Overall turnaround time of business has been greatly reduced leading to increased business and customer satisfaction
TIME – Cynoteck delivered the Window 8 store field service app within 24 weeks
COST-EFFECTIVE – With Windows 8 store app solution. Cynoteck provides a cost-effective offshore delivery model which helped maintain lower cost of project
STORE – Being on store, there are no infrastructure costs associated with final solution.
AGILITY – Being hosted on Windows 8 store platform, the field service app solution is built onto store from start. Hence, it provides flexibility and agility to be scaled up as per business needs. Additionally, Cynoteck ensured that the customization being implemented conforms to industry best practices.
FUTURE READY – System is scaleable and extendable to meet any business requirement in future
Proposed MVVM architecture design
Key Success Factors
Cynoteck’s expertise in delivering solution on Windows Store
Diligence in delivering releases on time and with utmost quality
Cost-effective solution and low-cost development